Easy 7-day exchange
If you receive a damaged, defective or wrong item, contact us within 7 days of delivery and we will exchange it.
Conditions
- The product must be unused, in its original packaging, with all accessories.
- Please share a clear photo or short video of the problem and your order number on WhatsApp.
- For damaged parcels, we recommend recording an unboxing video.
Not eligible
- Products that have been used, washed or damaged after delivery.
- Personal care and hygiene items once opened (for example trimmers and pedicure tools), unless they arrive faulty.
- Change-of-mind requests after the product has been used.
How to request an exchange
- WhatsApp us at 0343-3038525 with your order number and photos/video.
- Our team will confirm the exchange and share the return details.
- Once we receive and check the item, we will send the replacement.
Refunds
If a replacement is not available, we will offer a refund to your bank account, JazzCash or Easypaisa after the returned item has been received and checked, usually within 5–7 working days.
Order cancellation
You can cancel your order free of charge before it is dispatched by contacting us on call or WhatsApp.